Frequently Asked
Questions

Once checkout is live, choose a watch, add it to your cart and follow the checkout steps. The current website is still a preview, so payments are not active yet.

Preparation time will be shown separately from courier delivery time before live sales begin. This keeps the time spent preparing and quality-checking your watch clear.

The final cancellation process will be published before orders go live. If an order has already entered preparation or dispatch, the available options may depend on its status and your legal rights.

Yes. CUTLASS is planned to launch with free UK delivery. Any future international options will be shown clearly before checkout.

The planned dispatch email will include your tracking number, tracking link and an estimated delivery date once the order has been handed to the courier.

The initial launch is planned for the UK. International shipping may be added later, with costs and delivery estimates shown before payment.

CUTLASS plans a 30-day return window for eligible non-faulty items, with the watch and included items returned in suitable condition. The final policy will be checked before live sales and will not limit statutory consumer rights.

Contact CUTLASS as soon as possible with your order details and a description of the issue. Faulty-item rights are separate from the standard change-of-mind return policy.

Each watch is intended to be carefully assembled and quality checked before dispatch. Exact components and specifications will be listed on the individual product page.

Movement information will be listed per model so you can see exactly what is inside each watch before ordering.

The water-resistance rating will be listed for each model. Always follow the rating and care guidance for the specific watch rather than assuming every CUTLASS model has the same protection.

Keep the watch clean and dry after exposure to moisture, avoid unnecessary impacts and follow the model-specific care instructions. Bracelet sizing and additional care guidance will be added before launch.

CUTLASS currently plans a 6-month warranty for genuine manufacturing or assembly faults. Final coverage, exclusions and the claims process will be published before live sales.

The final warranty is expected to distinguish genuine faults from normal wear, accidental damage, misuse and damage caused by use outside the stated water-resistance or care guidance. Exact wording will be published before launch.